Send, sign, and store your vacation rental agreement before the guest ever arrives.

A vacation rental agreement is a legally binding document that outlines the terms and conditions a guest agrees to before staying at a short-term rental property. It typically covers house rules, damage liability, noise restrictions, pet policies, cancellation terms, and any other conditions the host wants to enforce. STR operators need a signed rental agreement before every stay to protect their property, establish clear expectations with guests, and have documented proof of agreed terms if a damage claim, dispute, or chargeback arises after checkout.

Yes. A digital vacation rental agreement works exactly like a paper one but is sent to the guest via WhatsApp, SMS, or email and signed from their phone in minutes. The signed agreement is time-stamped and stored in the cloud automatically. Digital signatures are legally recognised in most jurisdictions and provide the same level of protection as a wet signature while being significantly faster and easier for both the guest and the operator.

The most reliable way to ensure every guest signs before check-in is to automate the process. A digital rental agreement system sends the agreement automatically at a set time before arrival and follows up with reminders if the guest has not signed. Connecting the agreement to smart lock access takes this a step further — guests who have not signed simply cannot access the property until they do. This removes the need for any manual chasing and guarantees every guest has signed before they walk through the door.

Yes. When a digital rental agreement is connected to a smart lock system, access codes are only released to the guest after the agreement has been signed. If a guest tries to access the property without signing, the lock code is withheld automatically. The moment the guest signs, access is granted and the code is sent to their phone. This creates a seamless and fully automated process that protects the property without requiring any manual intervention from the host or property manager.

When a damage dispute arises after a guest stay, having a signed rental agreement stored and retrievable instantly is critical. A cloud-based storage system allows operators to pull up the exact signed agreement in seconds — showing the guest's name, signature, the date it was signed, and every term they agreed to. This documentation is essential when filing a damage claim with an OTA, responding to a payment dispute, or escalating to insurance. Without a retrievable signed agreement, operators have significantly less protection when something goes wrong.