Guest Management for Hotel General Managers

Guestara gives you a single dashboard where revenue from bookings, upsells, ancillary services, and payment collections is visible in real time. Instead of pulling data from multiple systems separately, everything is consolidated in one place. You can see which channels are driving the most value, track upsell conversion rates, monitor payment collection status, and identify where revenue is leaking without running manual reports or waiting for end-of-day summaries.

Yes. Sentiment analysis monitors guest feedback and communication throughout the stay and flags guests showing signs of dissatisfaction before they check out. You and your team are notified immediately so you can act while the guest is still on property. Post-stay, the platform tracks review scores across Google and OTA platforms in real time so you can see exactly how your property is performing and identify patterns before they become a bigger problem.

Guestara automates the repetitive tasks that consume the most front desk time including check-in processing, guest messaging, payment collection, housekeeping notifications, and checkout. Your team receives automated alerts when a guest completes check-in, when a room is ready to turn over, or when a payment is outstanding. Because these workflows run automatically based on rules you set once, your team spends significantly less time on manual coordination and more time on tasks that actually need a human.

Guestara protects your property through digital credit card authorization forms that replace paper and PDF processes, multi-layer transaction security checks including 3D Secure and address verification, and secure payment links that eliminate manual card entry. Every signed authorization is stored in the cloud and retrievable instantly when a chargeback comes in. You have documented proof of every guest's payment consent which is what wins disputes with payment processors and OTAs when a guest denies a charge.

Yes. Guestara supports both single properties and multi-property hotel groups from the same platform. If you manage multiple properties, you can view performance, guest satisfaction scores, revenue metrics, and operational status across all locations from one account. Each property maintains its own settings, branding, and workflows while you have consolidated visibility at the group level without logging into separate systems for each property.