Reach hotel guests at scale with easy-to-use guest messaging

Hotel smart checkout is a mobile-based process that allows guests to complete their departure entirely from their phone without visiting the front desk. Guests receive a checkout link via WhatsApp, SMS, or email before their departure time. They review their folio, settle any pending charges, and submit — all from their phone browser in a few taps. The moment checkout is complete, housekeeping is notified automatically and the room enters the cleaning queue. No queues. No printed bills. No front desk interaction required.

Mobile checkout is the highest-converting moment for collecting reviews because the guest is still in the mindset of their stay experience the moment they leave. A review request sent immediately after a guest completes mobile checkout — while the experience is fresh and they are still on their phone — consistently outperforms review requests sent hours or days later by email. Hotels that automate review requests at the point of mobile checkout typically see review volumes increase by up to 300%, with the majority of new reviews landing in the four and five-star range from guests who had a positive stay.

Yes. Hotel smart checkout software automatically presents guests with any outstanding charges — room service, minibar, incidentals, or any add-ons — before they complete their departure. Guests review and settle the balance directly on their phone at checkout. This eliminates the need for staff to chase unpaid bills at the front desk, reduces end-of-stay disputes, and ensures every guest departure is financially settled before the room is released. Cash flow improves because payments are collected at the moment of checkout rather than days later through manual follow-up.

When a guest completes mobile checkout, the hotel's housekeeping team receives an instant notification that the room is vacant and ready to clean. This eliminates the delay between guest departure and housekeeping being informed — a gap that in many hotels is managed manually through front desk calls or radio communication. Faster housekeeping notification means rooms are cleaned and ready sooner, which increases the property's ability to accommodate early check-ins, walk-ins, and back-to-back bookings without delays.

A hotel efolio is a digital version of the traditional printed bill that itemises all charges from a guest's stay. With smart checkout software, the efolio is sent directly to the guest's phone at departure and can be reviewed, signed, and submitted digitally without any paper or printing involved. Guests access their efolio through a secure link on any device — phone, tablet, or laptop. Business travellers benefit particularly from digital eFolios because they receive an accurate, itemised record immediately at checkout without having to request a copy from the front desk.