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Guestara is loved by teams across the globe!
Most hotels collect security deposits too late or not at all.
By the time a guest checks out, the damage is done and the card is gone. A hotel security deposit collected before arrival is the only protection that actually works. Set your rules once and every booking is covered automatically — hold, charge, or waiver — before the guest ever walks through the door.
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Guestara’s guest management platform helps hoteliers offer a personalized experience for guests throughout their entire journey - from booking to check-out.
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Frequently Asked Questions
What is a hotel security deposit and why do hotels need one?
A hotel security deposit is a payment held or charged before a guest's stay to cover potential damage, missing items, or policy violations. It is collected before check-in and released or refunded after checkout once the room has been inspected. Hotels need a security deposit to protect their property from damage costs that guests would otherwise dispute or ignore after they leave. Without one, recovering damage costs from guests post-checkout is extremely difficult.
A hotel security deposit is a refundable hold or charge placed on a guest's card before check-in. If no damage occurs, the funds are released or refunded after checkout. A damage waiver is a smaller non-refundable fee the guest pays upfront instead of a deposit. The fee goes directly to the property regardless of whether damage occurs. Damage waivers are simpler to manage, eliminate the refund process, and are often preferred by guests because the amount is lower than a full security deposit.
An automated hotel security deposit system places a hold or charge on the guest's card automatically before check-in based on rules you set. No staff involvement is needed. After checkout, the hold is released or the charge is refunded automatically within the set timeframe unless funds have been collected for damages. The entire process runs in the background without your team managing a single transaction manually.
Can hotels charge a pet fee automatically at booking?
Yes. A pet fee can be set up to trigger automatically whenever a booking includes a pet. The fee is collected before check-in alongside any deposit or waiver. Hotels can set a flat fee per booking or a per-pet charge depending on their policy. The entire process is automated — no staff needs to identify pet bookings manually or chase the payment separately after the guest has already checked in.
Beyond Check-in
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