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Guestara is loved by teams across the globe!
Smart lock access control that works while you sleep
Lost keys. Late check-ins. Staff waiting on-site for a guest that arrives at midnight. Smart locks eliminate all of it. Connect your locks, automate access, and keep your property secure and guest-ready around the clock.
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Product suite
Powerful alone, even better together.
Each product in the platform is connected to the same underlying database. Although our products are powerful on their own, the real magic happens when you use them together.
Solutions for every business
Growing a hospitality business isn’t easy, but we’ve got your back. Explore how Guestara’s integrated software and solutions can help you manage guest operations with ease.
Hotels
Guestara’s guest management platform helps hoteliers offer a personalized experience for guests throughout their entire journey - from booking to check-out.
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Frequently Asked Questions
What are hotel smart locks and how do they work?
Hotel smart locks are electronic door locks that allow guests to access their room using a digital code, mobile key, or app instead of a physical key or keycard. When a guest completes digital check-in, a unique access code is automatically generated and sent to their phone. The guest uses that code to unlock their room door on arrival without visiting the front desk or collecting a key. The code is time-bound to the guest's stay and expires automatically at checkout. Hotel staff can manage all locks, generate new codes, revoke access, and monitor entry logs remotely from a single dashboard.
With hotel smart locks integrated into a digital check-in system, guests receive their room access code automatically after completing check-in on their phone. The code is sent via WhatsApp, SMS, or email before the guest arrives. When they reach the property, they go directly to their room and enter the code on the smart lock. No front desk interaction is required at any point. This works for any arrival time including late-night check-ins when no staff are on site, eliminating the need for a physical key handover or front desk presence.
Yes. When smart locks are integrated with a digital check-in system, access codes are generated and sent to guests automatically the moment they complete their registration and check-in process. The entire flow is automated. The guest submits their information, the system verifies the booking, generates a unique time-bound code, and sends it directly to the guest's phone without any manual action from staff. The code activates at the check-in time and expires at checkout, so there is no risk of a guest retaining access after their stay ends.
What happens if a guest loses their access code?
If a guest loses or cannot find their access code, hotel staff can instantly generate and resend a new code from the property management dashboard without needing to be on site. The old code can be revoked and a new one issued in seconds. Because the entire system is managed remotely, staff can resolve lost access situations from any location at any time, including outside of working hours. Guests do not need to come to the front desk or wait for a physical key to be made.
Beyond Check-in
Exploring Insights, Ideas, and Innovation: Navigating the Blogosphere with Our Latest Perspectives and Expert Commentary
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