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Guestara is loved by teams across the globe!
Don't rely on front desk staff. Take control in your hands.
As a hotel manager or owner, you likely train your staff to spot upselling opportunities while juggling multiple tasks. With Guetstara's hotel upselling software, you can automate this process. Our platform tracks which upsell offers are most popular with your guests, the services they are most likely to choose, and your hotel's best-selling F&B products.
Know how Guestara automates and optimizes your hotel upselling
Loved by hoteliers across the globe
The Hotel Guest Messaging Platform That Ends Tab-Switching
Your team juggles five platforms to answer one guest. Messages slip through cracks. Response times suffer. Guestara's hotel unified inbox consolidates every channel into one view with AI assistance and complete conversation history. No more chaos, just seamless guest communication.
Product suite
Powerful alone, even better together.
Each product in the platform is connected to the same underlying database. Although our products are powerful on their own, the real magic happens when you use them together.
Solutions for every business
Growing a hospitality business isn’t easy, but we’ve got your back. Explore how Guestara’s integrated software and solutions can help you manage guest operations with ease.
Hotels
Guestara’s guest management platform helps hoteliers offer a personalized experience for guests throughout their entire journey - from booking to check-out.
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Frequently Asked Questions
What is a hotel unified inbox and why do hotels need one?
A hotel unified inbox is a single dashboard that consolidates guest messages from every communication channel — WhatsApp, SMS, email, OTA platforms like Booking.com and Expedia, and more — into one place. Hotels need one because managing guest communication across five to eight separate platforms simultaneously causes missed messages, delayed responses, and lost bookings. When all channels are visible in one view, staff respond faster, nothing falls through the gaps, and every team member has full context on every guest conversation without switching between platforms.
A hotel unified inbox consolidates messages from WhatsApp, SMS, email, OTA messaging platforms including Booking.com, Expedia, and Airbnb, and more into a single dashboard. Staff see every incoming message from every channel in one view and respond from the same place regardless of which channel the guest used. This means a guest who books via Booking.com and then follows up via WhatsApp has their entire conversation history in one thread, giving the team full context without needing to search across multiple platforms.
AI in a hotel unified inbox assists staff by generating smart, context-aware reply suggestions based on the guest's message and booking details. For common queries — check-in times, WiFi passwords, parking instructions, amenity questions — the AI can respond automatically without any staff input. For more complex requests that need human attention, the AI drafts a suggested response that staff can review and send in one tap. This significantly reduces the time spent typing individual responses to repetitive questions and allows the same team to handle a much higher volume of guest messages without increasing headcount.
Can a hotel unified inbox handle messages in multiple languages?
Yes. A hotel unified inbox with automatic translation detects the language of an incoming guest message and translates it instantly so staff can read and understand it regardless of what language the guest used. When staff reply in their own language, the system translates the response into the guest's language before sending. This removes the language barrier that causes miscommunication and delays for international guests, without requiring multilingual staff or any manual translation work. Properties serving guests from multiple countries see significantly faster response times and higher satisfaction scores when language is no longer an obstacle.
How do saved responses work in a hotel messaging system?
Saved responses are pre-written message templates that staff can send with a single tap to answer frequently asked questions without typing each reply from scratch. Common saved responses cover questions like check-in instructions, WiFi details, late checkout policies, restaurant hours, and parking information. Because the same question is often asked by dozens of guests every week, saved responses ensure the answer is always accurate, consistent, and sent instantly. They also eliminate the risk of different staff members giving different answers to the same question.
Beyond Check-in
Exploring Insights, Ideas, and Innovation: Navigating the Blogosphere with Our Latest Perspectives and Expert Commentary
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