Take full control of hotel payments automated, secure, and always on time

Set your rules once. Deposits collect automatically, fraud gets caught before it costs you, and every payment syncs directly with your PMS. No manual follow-ups. No missed collections. No surprises.

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Secure transactions, zero manual effort

Missed deposits. Disputed chargebacks. Manual card entries that expose you to fraud. Every one of these is preventable. Automate your entire hotel payment flow from pre-arrival collection to post-stay reconciliation and get paid on time, every time.

Integrated Payment Collection

Every payment collected inside the guest app automatically.
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‍Accept payments for any guest request, in-stay order, or service directly through the guest app. Whether it's a room service order, an upsell, or an amenity request guests pay instantly at the point of request. No separate terminals. No manual invoicing. No follow-ups.

Booking Payment Collection

Collect partial or full payment before a guest arrives.

Set your own collection rules charge a percentage deposit at booking, collect the remainder closer to arrival, or take full payment upfront. Every rule runs automatically on your terms. Secure every booking financially before check-in day.

Fraud Detection & Chargeback Prevention

Stop fraud before it reaches your bottom line.
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Every transaction runs through multi-layer security checks — 3D Secure, address verification, CVC validation, and ID verification. Secure payment links eliminate risky keyed-in card entries entirely. Fewer chargebacks, fewer declines, less revenue lost to disputes.

PMS Sync & Payment Management

Every payment is tracked against every reservation, in real time.
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‍Payments sync directly with your PMS the moment a transaction is complete — no manual reconciliation, no mismatched records. Monitor status, process refunds, and manage your full payment history from one dashboard alongside your reservations.

PMS Sync and Payment Management for hotels

Card-on-File & Tokenization

Guest card details stored securely. Ready when you need them.

‍Card details are tokenized and stored in full PCI-DSS compliance — available for incidental charges, no-show fees, or future stays. No sensitive data sits exposed. No manual reentry is needed. Tokenized transactions also qualify for lower credit card processing fees saving your property money on every booking.

product suite

Powerful alone, even better together.

Each product in the platform is connected to the same underlying database. Although our products are powerful on their own, the real magic happens when you use them together.

Offer personalised upsell with ease & drive more revenue

Intelligently offers add-ons & amenities to guests from the time of booking through checkout. Automate your upselling with Guestara AI & increase upsells by up to 200%.

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Enhance the efficiency of your front desk staff

Let your guests enjoy their vacation right away with contactless check-in & mobile checkout, while leaving your staff the efficient time to focus on providing an outstanding hospitality experience

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Boost online positive rating & reviews

Boost your hotel rankings to drive more bookings & higher ADRs. Turn happy stays into positive guest feedbacks on review sites like Google, Tripadvisor & more. Increase reviews by up to 300%, with growth in four & five-star ratings.

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Solutions for every business

Growing a hospitality business isn’t easy, but we’ve got your back. Explore how Guestara’s integrated software & solutions can help you manage guest operations with ease.

Hotels

Guestara’s guest management platform helps hoteliers offer a personalized experience for guests throughout their entire journey - from booking to check-out.

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Vacation Rentals

Guestara helps vacation rentals provide a better guest experience while creating new revenue streams & optimizing current ones with easy-to-use platform.

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Resorts

Guestara easy-to-use platform helps resort owners to provide a better guest experience, improve reputation & introduce innovative technology to stay above the competition.

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Frequently Asked Questions

Why should hotels automate guest engagement?

Front desk staff manage a myriad of tasks throughout the day, which can lead to important information not being communicated to guests. By automating guest engagement, you eliminate the risk of missing crucial communication, ensuring that guests receive all the necessary details to enhance their experience & boost your hotel’s revenue.

Why is it important for hotels to stay connected with guests throughout their stay?

A common mistake hotels make is failing to stay connected with guests throughout their journey, leading to missed opportunities for ancillary upselling, positive reviews, & an enhanced guest experience. Maintaining constant communication with your guests allows you to monitor their stay, generates upselling opportunities, and elevate the overall experience. Guestara's AI-powered guest journey feature ensures you stay connected with your guests from the pre-arrival stage through to post-stay, maximizing guest satisfaction.

How can Guestara's guest engagement feature can help hotels enhance guest experience?

Our guest engagement feature enables hotels to automate & personalize the guest journey, ensuring seamless communication. By integrating with popular channels like WhatsApp, Email, & SMS, hoteliers can manage all their templates in one place. Additionally, our AI-powered chat handles common queries, freeing up hotel staff to focus on more important tasks, ultimately enhancing efficiency & guest satisfaction.

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