The Right Code, at the Right Time, on the Right Channel

When a booking is confirmed in your PMS, Guestara automatically generates a unique access code for the guest and delivers it through their preferred channel. WhatsApp, SMS, or email. No manual coordination. No calls to the front desk. No keys to hand over.

What This Means:

• Triggered Automatically: Access codes are delivered as part of the guest journey, on booking confirmation, 24 hours before arrival, or at whatever pre-arrival interval your property prefers.
• Delivered Where Guests Are: Codes go out via WhatsApp, SMS, or email, whichever channel the guest already uses. No app downloads, no portals, no friction.
• Unique Per Reservation: Every guest gets a code tied specifically to their booking, valid for their stay dates and automatically expired at checkout.
• Instant Confirmation: Once the code is delivered, both the guest and your team receive confirmation. No uncertainty about whether the guest received their access details.

Why This Matters:Guests today expect a seamless arrival, especially at boutique properties and serviced apartments where a staffed front desk isn't always available. Automating access code delivery through Guestara means every guest arrives informed and ready, without your team lifting a finger for each reservation.

Access That Fits Naturally Into the Guest Experience

Dormakaba access codes don't arrive as a random message out of nowhere. They're part of a connected pre-arrival experience. Guestara bundles access information with check-in instructions, property details, and arrival guidance so guests feel taken care of from the moment they book.

How It Works:

• Pre-Arrival Flow: Guests receive their digital check-in form, property information, and access code in a single coordinated communication sequence, not as disconnected messages at random times.
• Clear Instructions: Access codes are delivered with simple, property-specific instructions so guests know exactly how to use them on arrival.
• Flexible Timing: Send access details 48 hours before check-in, on the morning of arrival, or at whatever moment works best for your property workflow.
• No Front Desk Dependency: Guests can arrive at any hour and access their room without needing a staff member present, ideal for late check-ins, self-check-in properties, and multi-building estates.

The Reality:A guest arriving at 11 PM shouldn't have to call the front desk for access details. When Dormakaba is connected to Guestara, they already have everything they need, sent automatically, well before they arrive.

The Right Code, at the Right Time, on the Right Channel

When a booking is confirmed in your PMS, Guestara automatically generates a unique access code for the guest and delivers it through their preferred channel. WhatsApp, SMS, or email. No manual coordination. No calls to the front desk. No keys to hand over.

What This Means:

• Triggered Automatically: Access codes are delivered as part of the guest journey, on booking confirmation, 24 hours before arrival, or at whatever pre-arrival interval your property prefers.
• Delivered Where Guests Are: Codes go out via WhatsApp, SMS, or email, whichever channel the guest already uses. No app downloads, no portals, no friction.
• Unique Per Reservation: Every guest gets a code tied specifically to their booking, valid for their stay dates and automatically expired at checkout.
• Instant Confirmation: Once the code is delivered, both the guest and your team receive confirmation. No uncertainty about whether the guest received their access details.

Why This Matters:Guests today expect a seamless arrival, especially at boutique properties and serviced apartments where a staffed front desk isn't always available. Automating access code delivery through Guestara means every guest arrives informed and ready, without your team lifting a finger for each reservation.